Terms & Conditions

SEA WORLD CRUISES — TERMS & CONDITIONS

Sea World Cruises (the operator) is a subsidiary of The Tour Collective Group. Sea World Cruises is independent from Village Roadshow Theme Parks, who operates Sea World. By booking with the operator, you agree to the following Terms & Conditions.

1. Pricing, Transactions & Payments

All prices are in Australian Dollars (AUD) and include GST.
Visa and Mastercard are accepted (AMEX not accepted).
All transactions are processed in AUD.
Full payment is required at the time of booking unless expressly stated otherwise.

2. Booking Cancellation Policy

2.1 Individual Bookings (1–9 guests)

Cancel more than 3 hours before departure → full refund.
Cancel within 3 hours → non-refundable.

2.2 Group Bookings (10+ guests)

Cancel 48+ hours before departure → full refund.
Cancel within 48 hours → non-refundable.
Payment must be made in full at the time of booking unless a written agreement states otherwise.

2.3 Special Event Cruises

(Christmas Day, New Year’s Eve, Australia Day, and other designated special events)

Cancel 48+ hours before departure → full refund.
Cancel within 48 hours → non-refundable.

2.4 Private Vessel / Venue Hire

Cancel 14+ days prior → full refund (excluding any non-refundable deposit).
Cancel within 14 days → non-refundable.

2.5 Combination Tickets

Non-refundable.
Theme park tickets are treated as cash and cannot be replaced if lost or stolen.

2.6 Gift Vouchers

Non-refundable and non-transferable.
Lost vouchers cannot be reissued.
Bookings are essential.

2.7 Third-Party Bookings

Bookings made via OTAs or travel agents are subject to the third-party’s cancellation policy.

3. Operator Tour Cancellation Policy

The operator may cancel or amend a booking due to:

unsafe weather or sea conditions
mechanical issues
low passenger numbers
government directives
operational or safety considerations

If the operator cancels a cruise:

passengers may transfer to another suitable date, or
receive a full refund (excluding non-refundable products such as combination tickets)

The operator is not liable for any additional expenses incurred due to a cancellation.

4. Substitutions & Amendments

The operator may substitute or amend:

vessel
itinerary
departure time
inclusions
pricing
age or health requirements

Changes may occur without prior notice for operational or safety reasons.

5. Return Times

All return times are approximate and subject to weather, sea state, and operational requirements.

6. Health, Fitness & Medical Conditions

To ensure passenger safety:

Passengers must be fit to participate in their selected experience.
Passengers must advise the operator at the time of booking of any medical condition, mobility limitation, or health concern that may affect their safety.
The operator may restrict participation if it believes a guest’s medical condition may pose a risk to themselves or others.
All passengers must follow crew instructions at all times.

7. Safety Requirements

Passengers must comply with all instructions from crew regarding boarding, movement aboard the vessel, and participation in any activity.
Children must be supervised closely by a parent or guardian.
The operator reserves the right to refuse service to any passenger who appears intoxicated, unfit, or unsafe to board.

8. Food Allergies

The operator uses a wide range of ingredients including milk, eggs, gluten, soy, peanuts, tree nuts, sesame, wheat, lupin, fish and shellfish. Despite strict handling procedures, cross-contamination risk cannot be eliminated.

9. Minors

Infants: 0–2 years (free, but require a ticket).
Children: 3–13 years require a valid ticket.
All guests under 16 must be accompanied by a responsible adult.

10. Seniors & Concessions

Valid concession or senior ID must be presented when requested.
Companion Card holders receive 50% off a companion ticket (excluding VIP Captain’s Lounge).

11. Media & Photography

Passengers consent to the operator capturing photographs, video or audio for marketing, promotional or broadcast purposes without compensation.

12. Public Holiday Surcharge

A 15% surcharge applies to secondary purchases (beverages, café, retail) on QLD public holidays.

13. Liability

Passengers participate at their own risk.
To the extent permitted by law, the operator accepts no liability for:

personal injury or illness
property loss or damage
delays or missed connections
consequential or indirect loss

Nothing in these Terms limits rights under the Australian Consumer Law.

14. Governing Law

These Terms & Conditions are governed by the laws of Queensland, Australia.

SEE MORETON — TERMS & CONDITIONS

See Moreton (“the operator”) is a subsidiary of The Tour Collective Group. By booking with the operator, you agree to the following Terms & Conditions.

1. Pricing, Transactions & Payments

All prices are in Australian Dollars (AUD) and include GST.
Visa and Mastercard are accepted (AMEX not accepted).
All transactions are processed in AUD.
Full payment is required at the time of booking unless otherwise stated.

2. Booking Cancellation Policy

2.1 Individual Bookings (1–9 guests)

Cancel more than 3 hours before departure → full refund.
Cancel within 3 hours → non-refundable.

2.2 Group Bookings (10+ guests)

Cancel 48+ hours before departure → full refund.
Cancel within 48 hours → non-refundable.

2.3 Special Events (if applicable)

(Christmas Day, New Year’s Eve, Australia Day, and other designated special departures)

Cancel 48+ hours before departure → full refund.
Cancel within 48 hours → non-refundable.

2.4 Private Vessel / Venue Hire

Cancel 14+ days prior → full refund (excluding any non-refundable deposit).
Cancel within 14 days → non-refundable.

2.5 Third-Party Bookings

If booked through an OTA or travel agent, that agent’s cancellation policy applies.

3. Operator Tour Cancellation Policy

The operator may cancel or amend a tour due to:

unsafe weather or sea conditions
strong winds, swell or poor visibility
mechanical issues
low passenger numbers
government directives
any other operational or safety concerns

If the operator cancels the tour:

passengers may transfer to another suitable date, or
receive a full refund (excluding non-refundable third-party components)

The operator is not responsible for additional costs incurred by the passenger.

4. Substitutions & Amendments

For safety or operational reasons, the operator may amend or substitute:

itinerary
vessel
route
inclusions
timing
pricing
age or medical requirements

Changes may occur without prior notice.

5. Return Times

All return times are approximate and subject to weather, tides, boarding efficiency, marine conditions and operational needs.

6. Health, Fitness & Medical Conditions

For your safety:

You must be physically fit to join the tour.
You must inform the operator at the time of booking of any medical or mobility conditions that may affect your ability to safely participate in snorkelling or island activities.
The operator may restrict participation if conditions pose a safety risk.
All guests must follow staff instructions at all times.
Guests with mobility limitations may require additional support or may not be able to participate in all activities.

7. Snorkelling – Important Health & Safety Information

Snorkelling is an active, physical water activity that may not be suitable for all guests. Before booking, you acknowledge that:

Snorkelling can be strenuous, even in calm water.
Snorkelling may increase health and safety risks for guests with:
- heart disease or any condition affected by exertion
- asthma or respiratory/lung conditions
- epilepsy or diabetic conditions that may cause loss of consciousness
- asthma triggered by cold water or saltwater mist
Older adults may face increased risk due to medical conditions affected by exertion.
You must inform staff before travel of any relevant medical conditions.
Participation may be refused or limited if considered unsafe by the operator.
All snorkelling briefing instructions must be followed.
If unsure whether snorkelling is suitable, you should seek medical advice before booking.

7.1 Minimum Age & Supervision Requirements

For safety reasons, children under 6 years are not recommended to join the snorkel tour at the Tangalooma Wrecks. (This is a recommendation, not a mandatory exclusion.)
A medical questionnaire/waiver must be completed by all snorkelling participants, including parent/guardian consent for snorkellers under 16 years.
All guests under 16 years must be actively supervised by a parent or guardian at all times, including on the vessel, in the water and during all snorkelling activities.
Participation may be restricted based on age, swimming ability, weather conditions or the operator’s safety assessment on the day.

7.2 Operator Discretion

The operator may refuse or limit snorkelling participation for:

guests who show signs of distress, poor swimming ability or unsafe behaviour
guests who do not follow crew instructions
guests whose medical history indicates elevated risk
minors who cannot be adequately supervised in the water
The decision of the crew and marine guides is final.

8. Snorkelling Waiver Requirement

All guests participating in snorkelling must complete a snorkelling safety and participation waiver prior to entering the water.
Guests who do not complete the waiver cannot participate in snorkelling activities.

9. Beach & Marine Activities

Beach activities may require guests to walk on uneven, sandy or rocky terrain.
Guests must follow instructions during all island and vessel transfers.
The operator is not responsible for water damage to personal property.

10. Safety Requirements

Guests must:

follow all crew instructions
remain seated when advised
take care when boarding and disembarking
supervise children closely
secure personal items

The operator may refuse service to guests who appear intoxicated, aggressive, unsafe or unfit.

11. Food & Allergies

The operator uses a wide range of ingredients including dairy, gluten, soy, peanuts, tree nuts, sesame, wheat, lupin, fish and shellfish. While precautions are taken, cross-contamination cannot be guaranteed.

12. Minors

Infants: 0–2 years (free but must hold a ticket).
Children: 3–13 years require a valid ticket.
All guests under 16 must be supervised by a parent or guardian at all times, including during snorkelling and beach activities.

13. Seniors & Concessions

Valid ID must be presented when requested.
Companion Card holders receive 50% off a companion ticket (excluding selected premium experiences).

14. Media & Photography

The operator may capture photographs, video or audio of the experience. Guests consent to the use of such material for marketing or promotional purposes without compensation.

15. Public Holiday Surcharge

A 15% surcharge applies to on-board secondary purchases (beverages, café, retail) on Queensland public holidays.

16. Liability

Participation in marine and outdoor activities carries inherent risks. To the extent permitted by law, the operator accepts no liability for:

personal injury, illness or death
property loss or damage
delays or interruptions
indirect or consequential loss

Nothing in these Terms affects your rights under the Australian Consumer Law.

17. Governing Law

These Terms & Conditions are governed by the laws of Queensland, Australia.

ARRO JET — TERMS & CONDITIONS

Arro Jet (the operator) is a subsidiary of The Tour Collective Group. By booking with the operator, you agree to the following Terms & Conditions.

1. Pricing, Transactions & Payments

All prices are in Australian Dollars (AUD) and include GST.
Visa and Mastercard accepted (AMEX not accepted).
All transactions are processed in AUD.
Full payment is required at the time of booking unless stated otherwise.

2. Booking Cancellation Policy

2.1 Individual Bookings (1–9 guests)

Cancel more than 3 hours before departure → full refund.
Cancel within 3 hours → non-refundable.

2.2 Group Bookings (10+ guests)

Cancel 48+ hours before departure → full refund.
Cancel within 48 hours → non-refundable.

2.3 Special Events

(Christmas Day, New Year’s Eve, Australia Day or other designated special event departures)

Cancel 48+ hours before departure → full refund.
Cancel within 48 hours → non-refundable.

2.4 Private Vessel Hire / Private Charters

Cancel 14+ days prior → full refund (excluding any non-refundable deposit).
Cancel within 14 days → non-refundable.

2.5 Third-Party Bookings

Bookings made through an OTA or travel agent are subject to the agent’s cancellation policy.

3. Operator Tour Cancellation Policy

The operator may alter, delay or cancel a tour due to:

unsafe weather conditions
tides, wind or sea state
operational requirements
mechanical concerns
staffing or safety reasons
government directives

If the operator cancels:

passengers may transfer to another suitable date, or
receive a full refund

The operator accepts no liability for additional expenses incurred by the passenger.

4. Substitutions & Amendments

For operational or safety reasons, the operator may amend or substitute:

vessel
route
experience inclusions
timing
pricing
age or medical requirements

Changes may occur without prior notice.

5. Return Times

All return times are approximate and subject to marine conditions and operational requirements.

6. Health, Fitness & Medical Conditions

Arro Jet is a high-speed, high-intensity thrill ride involving rapid acceleration, sharp turns, spins, swerves and jarring movements.

For your safety:

6.1 Participation is not permitted for guests who are:

pregnant
experiencing back, neck or spinal pain
recovering from recent injuries or surgeries
wearing any type of medical brace that limits mobility

6.2 Participation may not be suitable for guests with:

heart conditions
high or low blood pressure
epilepsy
medical conditions that may result in loss of consciousness
mobility limitations, balance issues or restricted movement
joint, muscle or bone conditions affecting safe participation

6.3 Guest obligations

You must inform the operator of any relevant medical conditions before booking or boarding.
The operator may refuse participation if it believes a guest’s condition poses a risk.
Guests must be able to brace themselves, hold on firmly, and maintain seated posture during manoeuvres.
All instructions must be followed at all times.

If you are unsure whether this activity is suitable, seek medical advice prior to booking.

7. Arro Jet Waiver Requirement

All passengers must complete a safety and participation waiver prior to boarding.

The waiver confirms:

you understand the nature of the activity
you acknowledge the risks
you confirm you are medically fit to participate

Passengers who do not complete the waiver cannot board.

8. Safety Requirements

Guests must follow all crew instructions before, during and after the ride.
Seatbelts or safety restraints must be used when provided.
Footwear, clothing and loose items must be secured.
The operator may refuse service to guests who appear intoxicated, aggressive or unsafe.
Children must meet minimum age and height requirements.

9. Minimum Age & Child Policy

Minimum age and height requirements apply.
All children under 16 must be accompanied by a supervising adult.
Infants are not permitted on jet boat rides under any circumstances.

10. Clothing & Personal Items

Expect to get wet during the ride.
The operator is not responsible for water-damaged items, including phones, cameras or jewellery.
Lockers or storage may be available but are not guaranteed.

11. Media & Photography

The operator may capture photos, video, or audio during the ride.
Passengers consent to the use of these images for marketing or promotional purposes without compensation.

12. Liability

Participation in high-speed thrill rides carries inherent risks. To the extent permitted by law, the operator accepts no liability for:

personal injury or aggravation of existing injuries
illness, shock or distress
property loss or damage
delays, cancellations or missed connections
indirect or consequential loss

Nothing in these Terms limits your consumer rights under the Australian Consumer Law.

13. Public Holiday Surcharge

A 15% surcharge applies to secondary purchases (beverages, retail, photography) on Queensland public holidays.

14. Governing Law

These Terms & Conditions are governed by the laws of Queensland, Australia.

HOPO GOLD COAST FERRY — TERMS & CONDITIONS

Hopo Gold Coast Ferry (“the operator”) is a subsidiary of The Tour Collective Group. By purchasing a ticket or travelling with the operator, you agree to the following Terms & Conditions.

1. Pricing, Transactions & Payments

All prices are in Australian Dollars (AUD) and include GST.
Visa and Mastercard are accepted (AMEX not accepted).
All transactions are processed in AUD.
Full payment is required at the time of purchase.

2. Ticket Conditions & Cancellations

2.1 All Hopo Tickets Are Non-Refundable

Due to the nature of ferry services:

all fares are non-refundable
tickets cannot be changed, transferred, reissued or refunded
no credit is available for unused travel segments

This applies to:

single tickets
day passes
hop-on hop-off products
family passes
concession fares
group purchases

2.2 Third-Party Sales

If purchased via an OTA or reseller, their terms apply. Refunds or changes cannot be processed by the operator.

3. Service Changes & Interruptions

The operator may modify, delay or cancel services at any time due to:

weather conditions
tides or marine traffic
mechanical issues
city events or waterway closures
safety concerns
operational requirements
government directives

If services are disrupted:

alternative transport is not guaranteed
the operator accepts no responsibility for consequential loss
(e.g., missed appointments, accommodation, onward travel)

4. Hop-On Hop-Off Conditions

Passengers may board and disembark at designated stops only.
Services operate on a loop and cannot guarantee exact arrival times.
Passengers are responsible for:
- planning their travel time
- rejoining the service before the final loop
- boarding the correct vessel at the correct time

5. Boarding Requirements

Passengers must arrive at the departure point with sufficient time to board safely.
Crew instructions must be followed at all times.
Boarding may be refused to intoxicated, aggressive or unsafe passengers without refund.

6. Child Policy & Supervision

Children under 16 must be actively supervised by a parent or guardian.
Children cannot travel alone.
Prams, strollers and mobility aids may be permitted at crew discretion, subject to capacity and safety.

7. Accessibility & Mobility

The operator will make all reasonable efforts to assist guests with mobility needs, but:

not all boarding locations may be fully accessible
ramps and tidal conditions may affect access
crew instructions must be followed strictly to ensure safety

Passengers with mobility concerns should contact the operator prior to travel for guidance.

8. Pets & Animals Onboard

8.1 Small Pets Permitted

Small pets (dogs and cats under 7kg) may travel onboard at crew discretion.

8.2 Travel Requirements

Passengers travelling with pets must ensure:

pets are on a lead or in an approved carrier
pets remain on your lap or at your feet
pets are under control at all times
waste bags are carried and any mess is cleaned immediately
pet food is not consumed onboard
a maximum of two pets per passenger

8.3 Capacity Limitations

Due to limited space onboard, pet travel may not be possible during busy periods (including weekends, school holidays and public holidays).
Final approval for pet travel rests with the captain.

8.4 Safety & Behaviour

The operator may refuse travel if a pet is deemed unsafe, disruptive or unsuitable for the onboard environment.

9. Safety Requirements

Passengers must:

follow all crew instructions
remain seated when advised
take care when boarding and disembarking
supervise children closely
secure personal items

The operator may refuse travel if a passenger’s behaviour poses a safety risk.

10. Personal Belongings

The operator is not responsible for:

lost or stolen items
water damage
accidental loss or damage to luggage or personal property

Passengers should keep valuables secure at all times.

11. Concessions, Seniors & Companion Cards

Valid ID must be presented for concession or senior fares.
Companion Card holders’ companion travels free.
Companion Card discounts apply to full-priced fares only.

12. Media & Photography

The operator may capture photographs, video or audio for marketing or promotional use.
Passengers consent to such use without compensation.

13. Public Holiday Surcharge

A 15% surcharge applies to secondary purchases (beverages, snacks, retail) on Queensland public holidays.

14. Liability

Passengers travel at their own risk.
To the extent permitted by law, the operator accepts no liability for:

personal injury or illness
delays, disruptions or missed connections
property loss or damage
indirect or consequential loss

Nothing in these Terms limits rights under Australian Consumer Law.

15. Governing Law

These Terms & Conditions are governed by the laws of Queensland, Australia.