Privacy Policy

General Summary

The Tour Collective is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What information we collect

We only collect personal information that we reasonably require to conduct our business and provide services to you.

How we use your information

We use your personal information to deliver our services and communicate with you about bookings, purchases, and relevant offers.

Who we share your information with

We do not disclose your personal information to any third party except our experience suppliers and secure payment service providers where required to complete your booking or transaction.

How you control and access your information

You have the right to access and correct your personal information. You can also manage your marketing preferences at any time.

How we protect your information

We use leading security technologies and practices to safeguard your information and regularly review these in accordance with changes in technology and legislation.

 

What Information Does The Tour Collective Collect?

We only collect the personal information necessary to provide you with our services. This may include:

• Full name

• Email address

• Telephone number

• Payment details (credit card type, number, expiry date, name on card)

• Booking history

• Newsletter subscription data (name, email, city of residence)

• Reviews or feedback you submit

 

We collect personal information when you:

• Make a booking or purchase

• Participate in surveys, promotions or competitions

• Submit a review

• Contact us with feedback or support requests

We may also collect non-identifying data such as:

• Statistical data on website usage

• Cookies, which help customise your browsing experience (you may disable cookies in your browser settings)

 

How Does The Tour Collective Use My Information?

We use your information to:

• Process your bookings and payments

• Confirm or communicate about your booking

• Provide support and respond to enquiries

• Offer deals or promotional offers you may be interested in

• Improve our services and customer experience

 

Who Do We Share Your Information With?

Your personal information is not sold or shared except in the following cases:

• Secure Payment Providers: to process transactions and fraud prevention

• Legal requirements: where required to comply with law or prevent fraud or harm

If your information is stored or processed overseas (e.g. via email platforms or payment gateways), we ensure these providers maintain privacy standards consistent with Australian law.

 

Overseas Data Disclosure

Some personal information may be stored or processed outside of Australia – for example, in the United States, where our newsletter and payment service providers are located. We take reasonable steps to ensure those providers comply with the APPs.

 

Access, Correction and Control of Your Information

You may at any time:

• Request access to your personal information

• Request correction of inaccurate details

• Remove stored booking details

To do so, please contact us at info@thetourcollective.com.au.

 

Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law. You may contact us to request deletion of your data where applicable.

 

Data Security

We employ:

• Secure Socket Layer (SSL) encryption

• Industry-standard firewalls

• Data access restrictions

• Ongoing security audits

We also use a digital certificate from Thawte Server CA (part of the VeriSign group) to ensure secure data transmission.

 

Complaints and Concerns

If you believe your privacy has been breached or you wish to make a complaint, please contact us:

info@thetourcollective.com.au
We will investigate and respond within 30 days.

If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

 

Changes to This Policy

We may update this privacy policy from time to time. The latest version will always be available on our website.